FAQ’s Butchers Shop
FAQ’s Dining Room
Butcher Shop Faq's
Can I place an order over the phone?
Yes, we welcome phone orders and are happy to have an order available for you to pick up at your convenience.
Will you deliver?
Unfortunately, we don’t yet deliver but we are happy to have an order prepared for you to pick up.
Can you order me specialty meats like game and poultry?
Yes, when seasonally available we would be happy to help source specialty items for you. Please call our butchers to discuss.
Can you help me with recipes?
We’d love to give you advice on how best to cook and serve your purchase.
Do you cater for larger bulk orders?
If you are having a special event, our butchers would be happy to help your work out the requirements to best serve your guests. As long as you give us plenty of lead time we will endeavor to have required quantities available for you.
Are you open 7 days a week?
Yes our opening hours are: Tuesday - Saturday 10am-10pm
Dining Room Faq's
What can I expect at Gwen?
You’ll dine for approximately 1.5 hours for the three course, 2 hours for the five and 3 hours for the ten course menu. An a la carte menu is also available on the patio and at the bar where booking is not essential. Our Butcher Shop is the heartbeat of the restaurant so it is a meat centric dining experience however we do cater for pescatarians and vegetarians too.
When booking online, how do I select between the Wine Room, Main Dining Room and Chef’s Counter?
Please contact the restaurant and we will happily note your preference however we cannot guarantee it.
What are my beverage options at Gwen?
We offer a full selection of wine , beer and spirits at Gwen. Wine is available by the bottle, glass as well as a wine pairing option. We feature two bars at Gwen, one in the main dining room and one in the more secluded wine room.
Does Gwen allow corkage?
Yes, corkage is $50 per bottle.
Do you accept reservations for 8 or more?
Can we enjoy the full menu at the bar or on the patio?
While three, five and ten course menu is not available on the patio and bar, we do offer an a la carte menu as well as our supplement menu.
Do you accept walk-ins?
We absolutely accept walk-ins and will accommodate if there is availability on the night in the main dining room. We only accept walk-ins on the patio and bar where our a la carte menu is available.
How do I make a reservation?
We accept reservations online or by calling (+1) 323-946-7513. Our reservations office is open between the hours of 10am and 6pm, Tuesday through Saturday. We are closed Sundays and Mondays. Please, no children under the age of ten.
What if I need to cancel my reservation?
We enforce a 48hr cancellation policy. Reservations must be cancelled two days in advance in order to avoid a $50 per person cancellation fee. Reservations can be cancelled online through Open Table or by calling the restaurant at (+1) 323-946-7513 (10am to 6pm, Tuesday through Saturday) or email email@example.com
What is the dress code?
Smart is perfect.
Where do I park?
Valet parking is available just behind the restaurant off Seward St.
Is a vegetarian menu available?
Yes we offer both vegetarian and pescatarian menu options.
What if I have dietary requirements?
We take great care in designing our seasonal menu and we will make every effort to accommodate dietary restrictions. Please note however there are circumstances where it is not always possible.
Why is there an 18% service charge added to all checks?
The service charge not only enables us to offer our guests an unforgettable experience but it helps us to create the best possible working environment for our valued employees.